The Terms and Conditions (B.E. 2563 / 2020 Edition) consist of the following sections:
- Website Terms and Conditions of Use
- Intellectual Property
- Your Personal Data
- Sale of Products
- Amendments to AIIZ Terms and Conditions
These shall also include any policies, additional terms, or documents incorporated by reference or linked herein (collectively referred to as the “Terms and Conditions”).
1.Website Terms and Conditions
Welcome to [AIIZ.com] (the “Website”). These Terms and Conditions (“Terms”) are entered into between you (the “User”) and Reno (Thailand) Co., Ltd. or “AIIZ” to define the rights, obligations, and responsibilities of both parties regarding the use of this Website. By accessing or using the Website, you agree to be bound by these Terms.
AIIZ reserves the right to amend, modify, or update these Terms at any time. Updated Terms may be posted on the Website. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.
These Terms do not govern the Privacy Policy, which is a separate document. In the event of any conflict between these Terms and the Privacy Policy, these Terms shall prevail.
Please read these Terms carefully before using the Website, including access through AIIZ’s social media platforms such as Facebook and Instagram (collectively referred to as the “Site”). By accessing, using, or purchasing products through the Website, you agree to comply with all applicable Terms.
If you do not agree with these Terms and Conditions, please discontinue use of the Website immediately.
1.1 Amendments
AIIZ reserves the right to:
• Amend, modify, or supplement these Terms and Conditions
• Modify, suspend, or discontinue the Website or any part thereof at any time at its sole discretion
AIIZ shall have the sole right to revise, update, supplement, terminate, remove, or otherwise modify any part of these Terms or the Website periodically as deemed appropriate.
2.Intellectual Property
All intellectual property rights appearing on this Website are the property of AIIZ and/or are used under license from the relevant rights holders. Such intellectual property is protected under applicable intellectual property laws.
You may not reproduce, modify, adapt, distribute, transmit, publish, publicly display, or commercially exploit any content on this Website, whether in whole or in part, for any purpose whatsoever, unless prior written permission has been obtained from AIIZ or the relevant rights owner.
3 3.Your Information
In using this Website, you may provide information to AIIZ. You represent and warrant that any information provided is true, accurate, and complete.
You acknowledge and agree that AIIZ may collect, use, store, and process your personal data in accordance with the Company’s Privacy Policy.
4 4.Sale of Products
4.1 Order Conditions
Please carefully review the following order conditions before placing an order through the Website.
Any order placed by you constitutes an offer to purchase the products at the price displayed on the Website, subject to these Terms and Conditions. Such order shall only become binding upon the Company’s confirmation of acceptance.
Upon acceptance of your order, you agree to make payment within the timeframe specified by the Company using the payment methods designated by the Company, including but not limited to credit card, debit card, cash, bank transfer, or any other method as determined by the Company. Where payment is made by credit or debit card, you represent and warrant that you are the authorized cardholder or have been duly authorized by the cardholder.
Following the placement of your order, the Company will issue an order confirmation email specifying the order number, product details, and delivery information.
Purchase Terms and Conditions
• All information provided by you in connection with your order must be true, accurate, and complete.
• The Company and/or WWW.AIIZ.COM reserves the right to refuse any order where you fail to comply with these Terms and Conditions.
• Refunds and exchanges shall be governed by the applicable policies published on the Website.
• In the event of insufficient stock availability, the Company reserves the right to cancel any order.
• The Company reserves the right to amend, modify, or update these purchase terms without prior notice.
Nature of Website Information
All information provided on the Website constitutes an invitation to treat and shall not be construed as a legally binding offer. Your submission of an order constitutes an offer to purchase, which the Company may accept or reject at its sole discretion.
The Company may refuse to accept an order in the following circumstances (including but not limited to):
• The product is out of stock or unavailable;
• Payment authorization has not been obtained;
• Delivery restrictions apply;
• Errors are identified in product pricing, description, or display;
• Any other circumstance as determined by the Company at its sole discretion.
4.2 Products
All products displayed on the Website are subject to availability. The Company does not guarantee that any product displayed will remain available at all times. Where products are limited in quantity or subject to specific restrictions, such limitations will be notified via the Website or through other appropriate communication channels.
Product images, colors, sizes, specifications, and other details displayed on the Website may vary from the actual products due to photography limitations, display technology differences, or other technical factors. The Company shall not be liable for such variations.
The Company reserves the right to correct any typographical errors, inaccuracies, pricing errors, or product description errors appearing on the Website without prior notice. Such errors shall not give rise to any claim against the Company.
The Company shall have no obligation to restock, reproduce, or replace any discontinued or unavailable product unless expressly agreed in writing.
4.3 Product Care and Maintenance
Customers must strictly follow the care and washing instructions provided on the product labels. The Company shall not be liable for any damage resulting from improper use, improper care, or failure to follow the provided instructions.
The Company shall not be responsible for damages arising from:
• Misuse or use for unintended purposes;
• Customer negligence;
• Exposure to chemicals, improper washing methods, or unsuitable environmental conditions;
• Unauthorized alteration or modification of the product.
The lifespan of products may vary depending on usage patterns, frequency of use, and environmental conditions. Products damaged due to normal wear and tear or extended use beyond reasonable lifespan shall not qualify for return or exchange.
4.4 Order Cancellation
Order cancellations shall be subject to the Company’s policies and applicable conditions. Customers may contact AIIZ Customer Service for further details regarding the procedures and conditions for cancellation.
The Company reserves the right to approve or reject any cancellation request at its sole discretion, depending on the order status, fulfillment process, and other relevant circumstances.
4.5 Pricing
The prices displayed on the website are inclusive of Value Added Tax (VAT) and are shown in Thai Baht (฿, THB).
The Company reserves the right to change, amend, limit, or cancel any offers, discounts, or promotions at any time without prior notice, in accordance with the Company’s terms and conditions.
In the event that there are additional charges separate from the product price—such as shipping fees, insurance, transaction fees, or any taxes or legal charges (if applicable)—such costs may vary depending on the type of product, shipping method, or delivery destination. This is particularly applicable for international shipments, which may be subject to the laws and regulations of the destination country.
For more details, please refer to the “Shipping” section.
4.6 Payment Methods
The Company accepts payment methods as specified on the Website. Customers are advised to review the available payment options prior to placing an order.
The Company reserves the right to refuse or cancel payments made through certain methods, subject to verification results, accuracy of information provided, or any other reason deemed appropriate by the Company.
The Company may update, amend, or modify the accepted payment methods at any time without prior notice.
4.7 Delivery
Products may be delivered to the address specified by you during the checkout process on the Website, whether such address is your residence or place of business. AIIZ shall confirm delivery details through the contact information provided at the time of purchase.
Once you have been notified that the products are ready for delivery, if delivery cannot be completed due to your unavailability to receive the products within the timeframe specified by the carrier’s terms and conditions, AIIZ shall be deemed to have fulfilled its delivery obligations. Should you request redelivery, reshipment, or separate shipment due to circumstances attributable to you, you agree to bear all related costs and expenses.
Delivery timeframes stated on the Website are estimates only and shall not constitute binding deadlines. AIIZ shall not be liable for any delay or delivery failure resulting from force majeure events, natural disasters, governmental actions or restrictions (if any), or any other circumstances beyond AIIZ’s reasonable control. Such delay shall not entitle you to claim compensation, damages, or cancellation rights, unless otherwise determined at AIIZ’s sole discretion.
In the event of product exchange, return, or reshipment requested due to reasons attributable to you, you agree to bear all additional shipping and related charges. Such charges shall be invoiced separately and shall not be included in the original purchase price or initial delivery fee.
However, if after you have placed an order AIIZ is unable to deliver the products in whole or in part due to circumstances attributable to AIIZ, AIIZ reserves the right to cancel the order and shall refund the amount paid through the original method of payment within a reasonable period as determined by the Company.
4.8 Returns and Refunds
For details regarding the terms, procedures, and conditions for product returns and refunds, please refer to the “Exchange/Return Policy” section on the Company’s Website, which forms part of these Terms and Conditions.
All returns and refunds shall be subject to the Company’s policies, timelines, and conditions. The Company reserves the right to approve or reject any return and/or refund request at its sole discretion.
4.9 Exchange Policy
For details regarding the terms, procedures, and conditions for product exchanges, please refer to the “Exchange/Return Policy” section on the Company’s Website, which forms part of these Terms and Conditions.
All product exchanges shall be subject to the Company’s policies and specified timelines. The Company reserves the right to review and determine exchange requests on a case-by-case basis at its sole discretion.
5 5.Amendments to AIIZ Terms and Conditions
AIIZ reserves the right to amend, modify, update, or supplement these Terms and Conditions from time to time at its sole discretion, without prior notice.
Any such amendments or modifications shall become effective immediately upon publication on the Website and shall form part of these Terms and Conditions.
Your continued access to or use of the Website, or placement of any order following such amendments, shall constitute your acknowledgment and acceptance of the revised Terms and Conditions.
The Terms and Conditions applicable to any order shall be those in force on the date the order is placed or on the date of access to the Website, as applicable.